Our Programs

Job Services Australia (JSA)

Job Services Australia is the new one-stop shop for job seekers, and replaces previous employment services, such as the Job Network and Personal Support Programme (PSP). It is an initiative of the Australian government’s Department of Education, Employment and Workplace Relations (DEEWR).

As your new Job Services Australia provider, CWS will give you the level of support you need to help you find and keep a job. As a specialist provider to jobseekers with one or more health conditions, CWS understands your special needs.

At your first meeting with Centrelink or with us, the level of help you are eligible to receive will be determined and you will be placed into one of four streams of support. Once this happens we will be able to work with you to determine your goals, current skills and any additional training or support you may need to help you get and keep a job.

Together, we will develop an Employment Pathway Plan (EPP), detailing how we can help you get work. If your circumstances change and you need more help, you can discuss this with us and we can to assist you by referring you for an assessment where you could be placed in a higher stream and therefore eligible for greater assistance.

If you are in Stream 1, you will get assistance that is suited to your particular needs and takes account of your circumstances.

You will be entitled to:

  • help with creating or refining your résumé
  • access to, and help with, job search facilities
  • an assessment of your current skills
  • access to training
  • regular face-to-face meetings with your Job Services Australia provider
  • regular reviews of your circumstances, to make sure you are getting the assistance you need

You may also be able to access Work Experience Activities.

If you are in Stream 2, 3 or 4 you will get more intensive services, aimed at helping you with whatever may be stopping you from getting work. We will make sure that these services match your particular needs and circumstances.

Key components of Job Services Australia include:

Employment Pathway Plan (EPP)

Regardless of which stream service you are in, we will work with you to update your EPP and ensure that it is tailored to your individual needs. This plan will set out the services and training that will help you find and keep a job.

We will also give you a copy of your plan for your reference.

This may include help to:

  • search for jobs
  • access work experience opportunities
  • gain new skills or qualifications
  • overcome other barriers to employment

Centrelink may complete an initial EPP for stream 1 job seekers, which we will update later, based on your individual circumstances. We will negotiate EPPs with streams 2, 3 and 4 job seekers in their initial interviews.

Employment Pathway Fund

The Employment Pathway Fund (EPF) is a flexible pool of funds available to help us purchase a broad range of assistance to help you get the right training and other support to help you find and keep a job. The fund is designed to enable optimum flexibility so that each eligible job seeker receives assistance based on their individual needs and their barriers to employment.

Some of the types of assistance which may be purchased for you under the EPF could include, but is not limited to:

  • training courses
  • work related clothing and safety equipment
  • short term travel costs
  • relocation costs to commence in employment
  • other personal support services

We will consider your needs and the needs of the other job seekers that are receiving services from us when we are deciding what to purchase for you through the EPF.

We are happy to discuss the best options for you.